Dealer Policy

Welcome to JRD Motors. This policy outlines the guidelines and standards for all car dealers listing vehicles on our platform. Our goal is to maintain a trustworthy and reliable marketplace for both dealers and customers. Adhering to these policies is mandatory for all dealers to ensure a high level of service and customer satisfaction.

Vehicle Inspection and Verification

1. Engine and Chassis Verification:

   • Ensure that the engine number and chassis number match the details on the car's registration certificate (RC) and insurance documents.
   • Discrepancies between these numbers and the documents will result in the removal of the listing.

2. Major Parts Inspection:

   • Engine: Verify that the engine is in good working condition with no leaks or unusual noises.
   • Transmission: Check that the transmission shifts smoothly and there are no signs of wear or damage.
   • Brakes: Ensure that the brakes function properly and the brake pads are not excessively worn.
   • Suspension: Inspect the suspension system for any signs of damage or wear.
   • Steering: Make sure the steering operates smoothly without any unusual resistance or noise.
   • Tires: Check that the tires have adequate tread depth and are free of damage.
   • Lights: Ensure all lights (headlights, taillights, indicators, and interior lights) are functioning correctly.
   • Battery: Verify that the battery is in good condition and holds a charge.
   • Cooling System: Inspect the radiator, coolant levels, and hoses for any leaks or damage.
   • Electrical Systems: Check the functionality of all electrical systems, including the alternator and starter.
   • Body and Frame: Ensure the body and frame of the car are free of significant dents, rust, or damage.
   • Air Conditioning and Heating: Test the air conditioning and heating systems for proper operation.
   • Exhaust System: Inspect the exhaust system for any leaks or damage.

3. Documentation:

   • Provide a clear and accurate vehicle history report for each listing.
   • Ensure all legal documents, such as the RC, insurance, and pollution under control (PUC) certificate, are up to date and genuine.

4. Disclosure of Issues:

   • If a car has any damaged or non-working parts, dealers must mention these problems in their listing or highlight them for customers.
   • Transparency about the condition of the vehicle is crucial for maintaining trust with buyers.

Dealer Conduct and Customer Interaction

1. Honesty and Transparency:

   • Maintain honesty and transparency in all dealings with customers.
   • Do not misrepresent the condition or history of the vehicle.
   • Accurately describe the vehicle's features, condition, and any existing issues in the listing.

2. Quality Maintenance:

   • Regularly maintain and service vehicles to ensure they are in optimal condition before listing.
   • Address any issues or repairs promptly and document these actions.

3. Customer Communication:

   • Maintain clear and prompt communication with customers.
   • Respond to inquiries and provide requested information in a timely manner.
   • Be courteous and professional in all interactions with potential buyers.

4. Renting Vehicles:

   • For vehicles listed for rent, ensure that they are maintained in a safe and roadworthy condition.
   • Provide clear terms and conditions for renting, including rental rates, deposit requirements, and insurance coverage.
   • Conduct thorough inspections before and after each rental period to document the vehicle's condition.

5. Fraud Prevention:

   • Avoid engaging in any fraudulent activities or practices.
   • Ensure all transactions are conducted legally and ethically.
   • Report any suspicious activities or potential fraud to JRD Motors immediately.

6. Compliance with Laws:

   • Adhere to all local, state, and federal laws related to vehicle sales and rentals.
   • Ensure all vehicles meet the required safety and emissions standards.

Consequences of Non-Compliance

1. Account Suspension or Termination:

   • Failure to comply with these guidelines may result in the suspension or permanent closure of the dealer's listing account.
   • JRD Motors reserves the right to take appropriate action against dealers found in violation of these policies.

2. Legal Action:

   • JRD Motors may pursue legal action against dealers engaging in fraudulent activities or serious misconduct.

Additional Guidelines

1. Quality Assurance:

   • Regularly review and adhere to JRD Motors' quality standards and guidelines.
   • Participate in dealer training programs and workshops offered by JRD Motors.

2. Feedback and Improvement:

   • Encourage customers to provide feedback on their buying or renting experience.
   • Use customer feedback to continually improve service quality and customer satisfaction.

3. Dispute Resolution:

   • Resolve any disputes or complaints with customers amicably and fairly.
   • Seek assistance from JRD Motors' customer support team for unresolved issues.

Contact Information

For any questions or concerns regarding this policy, please contact us at:

• JRD Motors
  HOUSE NO -2, Chinaki Path,
  Rukmini Gaon, Guwahati, Assam 781022
  Contact: 06002929407 - Mail: [email protected]
  Contact (for car rentals): 06002181468 - Mail: [email protected]

By listing vehicles on JRD Motors, you agree to comply with this policy and uphold the highest standards of integrity and professionalism. We value your cooperation and commitment to maintaining a reliable and trustworthy marketplace for all.

Thank you for being a part of JRD Motors.