Dealer Policy

Welcome to JRD Motors. This policy outlines the guidelines and standards for all car dealers listing vehicles on our platform. Our goal is to maintain a trustworthy and reliable marketplace for both dealers and customers. Adhering to these policies is mandatory for all dealers to ensure a high level of service and customer satisfaction.

Vehicle Inspection and Verification

1. Engine and Chassis Verification:

   • Ensure that the engine number and chassis number match the details on the car's registration certificate (RC) and insurance documents.
   • Discrepancies between these numbers and the documents will result in the removal of the listing.

2. Major Parts Inspection:

   • Engine: Verify that the engine is in good working condition with no leaks or unusual noises.
   • Transmission: Check that the transmission shifts smoothly and there are no signs of wear or damage.
   • Brakes: Ensure that the brakes function properly and the brake pads are not excessively worn.
   • Suspension: Inspect the suspension system for any signs of damage or wear.
   • Steering: Make sure the steering operates smoothly without any unusual resistance or noise.
   • Tires: Check that the tires have adequate tread depth and are free of damage.
   • Lights: Ensure all lights (headlights, taillights, indicators, and interior lights) are functioning correctly.
   • Battery: Verify that the battery is in good condition and holds a charge.
   • Cooling System: Inspect the radiator, coolant levels, and hoses for any leaks or damage.
   • Electrical Systems: Check the functionality of all electrical systems, including the alternator and starter.
   • Body and Frame: Ensure the body and frame of the car are free of significant dents, rust, or damage.
   • Air Conditioning and Heating: Test the air conditioning and heating systems for proper operation.
   • Exhaust System: Inspect the exhaust system for any leaks or damage.

3. Documentation:

   • Provide a clear and accurate vehicle history report for each listing.
   • Ensure all legal documents, such as the RC, insurance, and pollution under control (PUC) certificate, are up to date and genuine.

4. Disclosure of Issues:

   • If a car has any damaged or non-working parts, dealers must mention these problems in their listing or highlight them for customers.
   • Transparency about the condition of the vehicle is crucial for maintaining trust with buyers.

Dealer Conduct and Customer Interaction

1. Honesty and Transparency:

   • Maintain honesty and transparency in all dealings with customers.
   • Do not misrepresent the condition or history of the vehicle.
   • Accurately describe the vehicle's features, condition, and any existing issues in the listing.

2. Quality Maintenance:

   • Regularly maintain and service vehicles to ensure they are in optimal condition before listing.
   • Address any issues or repairs promptly and document these actions.

3. Customer Communication:

   • Maintain clear and prompt communication with customers.
   • Respond to inquiries and provide requested information in a timely manner.
   • Be courteous and professional in all interactions with potential buyers.

4. Renting Vehicles:

   • For vehicles listed for rent, ensure that they are maintained in a safe and roadworthy condition.
   • Provide clear terms and conditions for renting, including rental rates, deposit requirements, and insurance coverage.
   • Conduct thorough inspections before and after each rental period to document the vehicle's condition.

5. Fraud Prevention:

   • Avoid engaging in any fraudulent activities or practices.
   • Ensure all transactions are conducted legally and ethically.
   • Report any suspicious activities or potential fraud to JRD Motors immediately.

6. Compliance with Laws:

   • Adhere to all local, state, and federal laws related to vehicle sales and rentals.
   • Ensure all vehicles meet the required safety and emissions standards.

Consequences of Non-Compliance

1. Account Suspension or Termination:

   • Failure to comply with these guidelines may result in the suspension or permanent closure of the dealer's listing account.
   • JRD Motors reserves the right to take appropriate action against dealers found in violation of these policies.

2. Legal Action:

   • JRD Motors may pursue legal action against dealers engaging in fraudulent activities or serious misconduct.

Additional Guidelines

1. Quality Assurance:

   • Regularly review and adhere to JRD Motors' quality standards and guidelines.
   • Participate in dealer training programs and workshops offered by JRD Motors.

2. Feedback and Improvement:

   • Encourage customers to provide feedback on their buying or renting experience.
   • Use customer feedback to continually improve service quality and customer satisfaction.

3. Dispute Resolution:

   • Resolve any disputes or complaints with customers amicably and fairly.
   • Seek assistance from JRD Motors' customer support team for unresolved issues.

Contact Information

For any questions or concerns regarding this policy, please contact us at:

• JRD Motors
  HOUSE NO -2, Chinaki Path,
  Rukmini Gaon, Guwahati, Assam 781022
  Contact: 06002929407 - Mail: Mail@jrdmotors.com
  Contact (for car rentals): 06002181468 - Mail: Rental@jrdmotors.com

By listing vehicles on JRD Motors, you agree to comply with this policy and uphold the highest standards of integrity and professionalism. We value your cooperation and commitment to maintaining a reliable and trustworthy marketplace for all.

Thank you for being a part of JRD Motors.